Effective Date: 27/05/2025
Introduction & Scope
Welcome to CNC Travel! This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website at www.cnctravel.com and our travel services.
This policy applies to all users of CNC Travel’s website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and being transparent about how we handle your data. This policy complies with major privacy laws including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
Information You Provide Directly
When you use our services, you may provide us with:
- Personal details such as your name, email address, phone number, and mailing address
- Travel preferences including destinations, dates, accommodation preferences, and special requests
- Payment information such as credit card details and billing addresses (processed securely through our payment partners)
- Account information when you create a profile with us
- Communication data when you contact us via email, chat, or phone
- Reviews and feedback about your travel experiences
Information We Collect Automatically
When you visit our website, we automatically collect:
- Technical information including your IP address, browser type, operating system, and device information
- Usage data such as pages visited, time spent on our site, and click patterns
- Location information (with your permission) to provide location-based travel recommendations
- Cookies and tracking data to improve your browsing experience and site functionality
- Analytics information to understand how our website is used and to improve our services
How We Use Your Information
We use your information to:
- Provide our travel services including booking accommodations, flights, and activities
- Process payments and manage your bookings securely
- Personalize your experience by showing relevant travel options and recommendations
- Communicate with you about your bookings, account updates, and customer service
- Send marketing communications (with your consent) about travel deals, newsletters, and promotions
- Improve our website and services through analytics and user feedback
- Comply with legal obligations such as tax reporting and fraud prevention
- Protect our business by preventing fraud and ensuring security
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website.
Types of Cookies We Use
- Necessary cookies that are essential for the website to function properly
- Performance cookies that help us understand how visitors use our site
- Functionality cookies that remember your preferences and settings
- Advertising cookies that help us show you relevant travel offers
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored
- Block all cookies or specific types
- Delete existing cookies
- Receive notifications before cookies are stored
Please note that blocking certain cookies may affect your ability to use some features of our website.
You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance’s opt-out page or similar services in your region.
Third-Party Sharing
We may share your information with trusted partners to provide you with the best travel experience:
Service Partners
- Booking platforms (hotels, airlines, car rental companies) to complete your reservations
- Payment processors to handle transactions securely
- Travel insurance providers when you purchase coverage through us
Analytics and Marketing Partners
- Google Analytics and similar services to understand website usage
- Email marketing platforms to send newsletters and promotional offers
- Social media platforms for advertising and remarketing purposes
Legal Requirements
We may share information when required by law, to protect our rights, or in response to legal processes.
We never sell your personal information to third parties for their own marketing purposes.
User Rights & Choices
You have important rights regarding your personal information:
Your Rights Include
- Access – Request a copy of the personal data we hold about you
- Correction – Ask us to update or correct inaccurate information
- Deletion – Request deletion of your personal data (subject to legal requirements)
- Restriction – Limit how we process your information
- Data portability – Receive your data in a portable format
- Opt-out – Unsubscribe from marketing communications at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at cnctravel10@gmail.com. We will respond to your request within 30 days.
For marketing communications, you can also use the unsubscribe link in any email we send you.
If you’re not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Data Retention
We keep your information only as long as necessary:
- Newsletter subscriptions – Until you unsubscribe
- Booking records – Up to 7 years for tax and legal compliance
- Analytics data – Typically 26 months in anonymized form
- Account information – Until you request deletion or your account is inactive for 3 years
- Customer service records – Up to 3 years
Security Measures
We take the security of your information seriously and implement various safeguards:
Technical Measures
- HTTPS encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security updates and vulnerability assessments
- Data encryption for sensitive information at rest
Organizational Measures
- Access controls limiting who can view your information
- Staff training on privacy and security best practices
- Regular audits of our data handling processes
- Incident response procedures in case of any security issues
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
International Transfers
CNC Travel operates globally, and your information may be transferred to and processed in countries other than where you reside.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions where recognized by your local privacy authority
- Your explicit consent where required by law
We ensure that any international transfer maintains the same level of protection as required in your home country.
Children’s Privacy
CNC Travel does not knowingly collect personal information from children under 16 years of age without parental consent.
If you are under 16, please have your parent or guardian review this policy and provide consent before using our services. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information.
Parents who believe their child has provided information to us can contact us at cnctravel10@gmail.com to review or delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes:
- We will post the updated policy on this page
- We will update the “Effective Date” at the top
- For significant changes, we may notify you via email or prominent website notice
- Your continued use of our services after changes take effect constitutes acceptance of the updated policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: cnctravel10@gmail.com
Subject Line: Privacy Policy Inquiry
We aim to respond to all privacy-related inquiries within 48 hours during business days.
For general customer service inquiries, please use our regular contact channels available on our website.